🎁 B2B Special Offer: Get 7% OFF your first wholesale order upon account approval • Fast local delivery across Lancaster County • Quality salon, barbershop & spa supplies
Service Policy — MARTINEZ & FML LLC
At MARTINEZ & FML LLC, we are committed to providing reliable wholesale distribution, logistics, and restocking solutions for barbershops, salons, spas, and local retailers across Lancaster County and surrounding areas.
1. Order Processing & Delivery Times
Local Orders: Orders confirmed before 2:00 PM EST are processed the same business day.
Delivery Window: Standard local deliveries within Lancaster County are completed within 24 to 48 business hours following order approval.
2. B2B Account Verification
To maintain competitive wholesale pricing, all B2B account applications require verification of a valid State Tax ID, EIN, or Resale Certificate prior to order fulfillment.
3. Inspection & Order Discrepancies
Clients are kindly requested to inspect shipments upon arrival. Any damaged, defective, or missing items must be reported within 48 hours of delivery to arrange an immediate replacement or store credit at no extra cost.
4. Cancellations & Modifications
Orders may be modified or canceled without fee as long as the shipment has not yet left our facility for delivery.
5. Customer Support
Our team is dedicated to supporting your business needs. For order inquiries, custom delivery schedules, or urgent restocking, contact us at
Business Inquiries
Tell us about your business and supply needs. Our team will review your inquiry and get in touch with you.